Six Sigma Approach

Delivering products and services with speed, customer satisfaction and lower cost through operations excellence is essential to achieve and sustain superior shareholder returns in businesses and governmental enterprises. Operating excellence is becoming an even bigger priority in service segments because so much of their costs are tied into operations. In fact, many analysis reveals that 30-80% of the costs in a service business are pure waste. Eliminating this waste can not only reduce costs, but more importantly allows a business to become faster and much more responsive to its customers, driving revenue growth.

Companies as diverse as Xerox, Caterpillar, Eli Lilly, Alcan, Best Buy, Washington Mutual, GEICO and BMW have worked with George Group to develop a Lean Six Sigma capability. Why? Because it helps them…

• Execute: Lean Six Sigma creates a powerful linkage from strategic priorities to operational improvements and facilitates the transformation of a business.
• Create value: Lean Six Sigma drives real, tangible value creation: Since 2000, our client index has tripled in value while the S&P 500 has declined.
• Build customer loyalty: Lean Six Sigma generates line-of-sight targeting of customer needs, driving improvement in the areas that matter most to your customers.
• Achieve sustainable management capability: Lean Six Sigma is an approach that is highly sustainable, woven into the fabric of the business with capability created from the executive suite to frontline employees.

Approach :

1. Learning to Recognize Process Waste in Financial Services
2. Fast Start Collecting Data on Financial Service Process
3. Designing Financial Services with DMEDI
4. Reducing Delays in Service Processes with Rapid Setup
5. Balancing Roles and Responsibilities in Six Sigma
6. Check Imaging Improvements with Lean Six Sigma
7. Minimizing Risks: How to Apply FMEA in Services